Refund and Returns Policy

Delivery of Goods – Textbooks and Items Only

Before your goods are sent, we will confirm your order by email or letter. No order will be dispatched until payment has been cleared by PayPal merchnat services. Goods will be dispatched within six (6) days. If delivery is outside the United States, delivery may take longer than seven (7) days. Items may be returned for a refund within seven (7) days of purchase subject to the following conditions.

Refunds Policy – Goods

Goods may be returned within 21 days and subject to valid reasons and the terms and conditions laid out below a refund will be issued from cleared funds. Please contact us prior to returning any products purchased on-line to determine and confirm credit eligibility. If issued, refunds will be in the same tender as the original payment method.

Returned Goods

Original sales receipt(s) and other documents must accompany all items being returned. To return purchased item(s): Pack carefully, use a postal service providing insurance and signed-for-delivery. Proof of shipment must be produced. Purchases through the CADAT on-line store may, unless otherwise specified, be returned at buyer’s cost.

Goods Damaged in Transit

We take care to package our products carefully and all goods are handed over to our postal service provider in good condition. Please provide any correspondence with your postal service provider to verify where the damage occurred. If you can show the postal service has damaged the goods in transit we will issue a full refund and seek compensation from the postal service. If the goods arrived within sound postal packaging but for some other reason were damaged please return the items in their original wrapping and we will issue a refund from cleared funds.

Defective Goods

If the items you were sent are defective and unusable please notify us upon receipt in writing by email and return within seven (7) days explaining why the product is unusable and given satisfactory reason we will issue a full refund including original postal charges.

Goods fail To Arrive

We will notify you by email when we expect to ship your product. If your product fails to arrive as expected please contact us first so that we may trace the products on your behalf. If the postal provider cannot verify delivery within 28 days of the expected delivery date we will provide a full refund including our original postal charges from cleared funds.

Refunds Policy – Purchased Downloads

If our site clearly shows a purchase has been successfully downloaded by a customer no refund is allowed. Where there has been any difficulty in downloading products/materials/courses we will offer two additional attempts to download and if this fails we will post out hard copy traceable copyright protected documents at no additional cost to the customer.

Refund Policy for Services – Membership and Events

Refund Policy for Payments for Conferences and Events

All payments for open workshop meetings and events are made in advance and are non-refundable. Effective 1/1/2011, payments made for memberships and conference event fees shall be non-transferrable. Policy Regarding Cancellation of a Workshop or Event by the Association A significant value-added portion of any workshop comes from the lively discussion within a group of people. With this in mind we reserve the right to cancel a workshop if numbers registering are low. Once we have taken this position we will notify all registrants via the information obtained on the registration form and make a full and immediate refund. All refunds are made from cleared funds. Business Address/Customer Service Contact Data: The California Association of Dental Assisting Teachers (CADAT) 1024 Iron Point Road, Suite 100-1350 Folsom, California 95630 (916) 357-6681 – business office (916) 357-6683 – business fax